Legal Notice:

Usage and purchases made from this web site constitute acceptance of the following Terms and Conditions:

D2luxe Satisfaction Guarantee:

Satisfaction is guaranteed for all purchases. You may return any non-personalized item for any reason within 30 days of receipt for a refund of the purchase price less shipping charge and a 15% restocking charge. The goods must be returned to us with all packaging and in complete and resaleable condition.

Restocking Fee:

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Product Return Procedure:

To return a product in compliance with the D2luxe Satisfaction Guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). D2luxe will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by D2luxe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to D2luxe. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and any other provided accessories. If any component of the returned product is missing, the Product Return Procedure will be breached and D2luxe may in its sole discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

D2luxe will not refund to Customer the original shipping charges. In addition, D2luxe will assess a 15% restocking fee against the Customer's account on all returns for refund.

Special Bundle Returns:

If you wish to return a Special Bundle for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Special Bundle may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.

Sales Tax:

Orders received from locations in the State of New York and Massachusetts are subject to local sales taxes.